Citizen's Charter of Andhra Pradesh
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1. The Aim/purpose of this charter is to work for better quality in public service

 

2. (Enumeration of services delivered by the department) we deliver the following services

a) Services at Zoos

b) Granting of permission for Timber Depots and Sawmills

c) Supplying of bamboo to Burood Societies

d) Seedling Distribution

e) Granting of permission for Felling of private Patta land trees.

f) Processing the project files for getting permission from Government of India under FC Act- 1980

g) Redressal of Grievances

h) Permission for Transportation of Old Hut Material

i) Granting permission for film shooting in the Forest areas

j) Representation/ Grievances received from the staff.

 

3. Our aim is to achieve the following service delivery/quality parameters

 

Nature of Service
Service Delivery Standards Time limit (days/hours/minutes)
Remarks

A. Services at Zoos 

1. To show the visitors the local, National and some international wild animals to possible extent in natural surroundings.

This service will be provided between 8-30 AM to 5-00 PM
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2. To show the visitors animals like Tiger and Lion in their best possible natural habitat in our Safaris and providing proper transport facilities.
9-30 AM to 4-30 PM
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3. To show the visitors some of the nocturnal animals, in simulated night condition when they are active by reversing their bio rhythm and to provide proper interpretation
8-30 AM to 5-00 PM
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4. To educate the visitors about the wildlife with the help of interpretation and signage boards.
8-30 AM to 5-00 PM
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5. To provide recreation to the children with the help of Joy rides on Train and Elephant back at given schedule.

Train: At every Half an hour between 8-30 AM to 5-00 PM ........... Elephant : 3 -00 PM to 5-00PM

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B. Granting of permission for Timber Depots and Sawmills 
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Granting of license for the Depot
30 days
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C. Suppling of bamboo to Burood Societies
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Allotment of Burood Societies to the Circle/Division for the supply of Bamboo
10 days
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D. Seedling Distribution
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Supply of seedlings to the people from SF nurseries
With in 48 hours subject to the availability of seedlings.
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E. Granting of permission for Felling of private Patta land trees.
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1. Granting of felling permission for the non-teak trees in the private patta lands, provided the application is in complete shape
30 days
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2. Granting of felling permission for teak trees in the private patta lands.
45 days
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3. Granting of felling permission for conversion of charcoal.
30 days
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F. Processing the project files for getting permission from Government of India under FC Act – 1980
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1. Receipt of project – proposal in PCCF office and forwarding it to the concerned DFO.
15 days
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2. Scrutiny of FC Act proposals, Site inspection forest land and non forest land (C.A) and forwarding to Circle Office.
45 days
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3. Scrutiny and forwarding the FC Act project proposal to Principal Chief Conservator of Forests Office, from the Circle office.
15 days
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4. Scrutiny and forwarding the proposal to the State Govt. from the Office of Principal Chief Conservator of Forests.
15 days
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G. Redressal of Grievances
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1. Representations received from public representatives i.e. MP, MLA, etc.
Within 30 days
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2. Representations received from public.
30 days
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H. Permission for Transportation of Old Hut Material
30 days After receipt of application in complete shape.
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I. Granting permission for film shooting in the Forest areas
Within 3 days
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J. Representation/ Grievances received from the staff.
30 days
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4. Availability of Information: Information on the following subjects can be obtained from our officers listed below
1. Information relating to
2. Name of the Officer
3. Designation
4. Located at

A. Services at Zoos

1. To show the visitors the local, National and some international wild animals to possible extent in natural surroundings.

CURATOR, ZOO
CURATOR, ZOO
Hyderabad
2. To show the visitors animals like Tiger and Lion in their best possible natural habitat in our Safaris and providing proper transport facilities.
CURATOR, ZOO
CURATOR, ZOO
Hyderabad
3. To show the visitors some of the nocturnal animals, in simulated night condition when they are active by reversing their bio rhythm and to provide proper Interpretation
CURATOR, ZOO
CURATOR, ZOO
Hyderabad
4. To educate the visitors about the wildlife with the help of interpretation and signage boards.
CURATOR, ZOO
CURATOR, ZOO
Hyderabad
5. To provide recreation to the children with the help of Joy rides on Train and Elephant back at given schedule.
CURATOR, ZOO
CURATOR, ZOO
Hyderabad
B. Granting of permission for Timber Depots and Sawmills
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Granting of license for the Depot
DFO Territorial Forest Divn.
DFO Territorial Forest Divn.
Respective Districts
C. Suppling of bamboo to Burood Societies
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Allotment of Burood Societies to the Circle/Division for the supply of Bamboo
Principal Chief Conservator of Forests
Principal Chief Conservator of Forests
Hyderabad
D. Seedling Distribution
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Supply of seedlings to the people from SF nurseries
Dy.CF, P&E
Dy.CF, P&E
Respective Districts
E. Granting of permission for Felling of private Patta land trees.
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1. Granting of felling permission for the non-teak trees in the private patta lands.
DFO Territorial Forest Divn.
DFO Territorial Forest Divn.
Respective Districts
2. Granting of felling permission for teak trees in the private patta lands.
CF Territorial Circle
CF Territorial Circle
Respective Districts
3. Granting of felling permission for conversion of charcoal.
DFO Territorial Forest Divn.
DFO Territorial Forest Divn.
Respective Districts
F. Processing the project files for getting permission from Government of India under FC Act – 1980
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1. Receipt of project proposal in PCCF Office and forwarding it to the concerned DFO
PCCF
PCCF
Hyderabad
2. Scrutiny of FC Act proposals, Site inspection forestland and non-forest land (C.A) and forwarding to Circle Office.
Divisional Forest Officer (Territorial), Forest Division
Divisional Forest Officer (Territorial), Forest Division
Respective Districts
3. Scrutiny and forwarding the FC Act project proposal to Prl. Chief Conservator of Forests Office.
Conservator of Forests (Territorial) Circle
Conservator of Forests (Territorial) Circle
Respective Districts
4. Scrutiny and forwarding the proposal to the State Govt. from the Office of Prl Chief Conservator of Forests.
Principal Chief Conservator of Forests 
Principal Chief Conservator of Forests
Hyderabad
G. Redressal of Grievances
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1. Representations received from public representatives i.e. MP, MLA, etc.
PCCF/CF/DFO
PCCF/CF/DFO
Hyderabad and Respective Districts
2. Representations received from public.
Divisional Forest Officer
Divisional Forest Officer
Respective Districts
H. Permission for Transportation of Old Hut Material
DFO Territorial Forest Divn.
DFO Territorial Forest Divn.
Respective Districts
I. Granting permission for film shooting in the Forest areas
Conservator of Forests (Territorial)
Conservator of Forests (Territorial)
Respective Districts
J. Representation/ Grievances received from the staff.
PCCF/CF/DFO
PCCF/CF/ DFO
Hyderabad / Respective Districts.
5. For information outside Office hours, please contact: - Concerned Conservator of Forests / Divisional Forest Officer in their districts and Reception office in Principal Chief Conservator of Forests Office. Ph. No. 24652424
6. Complaint redressal systems: - Spl. Prl. Chief Conservator of Forests (Vig) / Chief Conservator of Forests (Vig), O/o Prl. CCF, Hyd. Ph. No.23320032 may be contacted.
Courteous and helpful service will be extended by all the staff. If you have any complaints to make in the delivery of the above standards you are welcome to register your complaints with the following officers
a. Sri C. Madhukar Raj, IFS.,
Principal Chief Conservator of Forests
Hyderabad
(O) 23231404, (R) 23312870,
e-mail: prlccf_hf_apfd@ap.gov.in
b. Sri B.Muralikrishna, IFS.,
Addl. Prl. Chief Conservator of Forests (Vig.)
Hyderabad
(O) 23231553, (R) 27406425
(Mobile) 9440810017

e-mail: apccf_vig_apfd@ap.gov.in
7. All complaints will be acknowledged by us within 1 day and final reply on the action taken will be communicated within 30 days.
8. Consultation with our users / stakeholders:
  • We welcome suggestions from users
9. We seek your co-operation on the following

Citizens’ Charter is a joint effort between us and you to improve the quality of service provided by us and we request you to help us in the following way (Give details relevant to the concerned Departments)

    • Inform us about the notorious timber smugglers.
    • Inform us about the Wildlife poachers.
    • Inform us about illegal storage of timber and other forest produce.
    • Inform us about encroachers and encroachments in forestland.
10. Guide Book/ Hand book/ Consumer Help line
We have published a Handbook for the guidance of our customers. Please contact FUO at O/o Principal Chief Conservator of Forests, Hyderabad. Office for more details. Ph. No. 24650025
We are committed to constantly revise and improve the services being offered under the Charter.
LET US JOIN IN MAKING THIS CHARTER A SUCEESS

 

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